Maintenance Requests
If this is an emergency, please call the emergency maintenance line listed below immediately. Note: If you’re unsure whether your situation qualifies as an emergency, please refer to the FAQ on this page first. If immediate risk to safety, health, or significant property damage is present, call the emergency maintenance number after calling 911 (if needed).
To make sure that all maintenance requests are handled as quickly and efficiently as possible, please fill out the Google Form to report any maintenance issues.
You may also send your maintenance requests to the following email address, but requests sent through the Google Form below will be addressed first: maint@barrettorg.com.
When submitting a request, please provide as much detail as possible, including descriptions of the issue pictures (if applicable), and preferred times for repairs. If you need help submitting the maintenance repair form, you may ask for assistance during weekly office hours, posted to the office door.
Thank you for your cooperation and taking pride in your neighborhood. We appreciate your help in keeping this community a great place to live, work, and play!
Frequently Asked Questions
What is considered an emergency?
Water line break/ flooding of various sources – IF you are experiencing a heavy leak in your apartment, please call the emergency maintenance emergency line immediately. Water is the enemy!
No A/C in extreme heat or heat in extreme cold – IF your HVAC is not functioning and the outside temperature is below 40 degrees or above 80 degrees, call the maintenance emergency line immediately.
Fire – IF there is a fire happening in your unit, please call 911 immediately and exit your unit. After calling 911, please call the emergency maintenance line. We provide fire extinguishers to every unit, located under the kitchen sink in case of emergency.
Sewage backing up into apartment – IF sewage is backing up into your apartment, please call the emergency maintenance line immediately. Cease usage of all water and plumbing, including sinks and showers/tubs.
Extended power outage – IF you are experiencing a power outage, please call KU immediately to determine the cause and/or report the outage or check the power map. If there are no reported outages, call and report it to KU. Calling the office should be a last resort, as we do not provide power to the units and we can only help as much as to put a call into a provider.
Appliance Stops Working – IF an appliance stops working, we will work to replace said appliance within 48 hours of it being reported.
What is considered regular maintenance?
The following are not considered emergencies and should be reported using the online Maintenance Request Form.
- Dripping faucets
- Broken appliances that do not pose safety/food spoilage risks
- Water not staying hot for longer than 5 minutes at a time
- Minor electrical issues (e.g. sparking outlets, outlets not working properly)
- Pest control concerns
- Noisy neighbor complaints
- Landscape issues (plants/trees/gutters)
- Flooring related issues
- Drywall cracks
- Garage door issues
- Doors not latching/closing
What maintenance is covered by management?
- Dripping faucets
- Broken appliances that do not pose safety/food spoilage risks
- Water not staying hot for longer than 5 minutes at a time
- Minor electrical issues (e.g. sparking outlets, outlets not working properly)
- Pest control concerns
- Noisey neighbor complaints
- Landscape issues (plants/trees/gutters)
- Flooring related issues
- Drywall cracks
- Garage door issues
- Doors not latching/closing
What maintenance is the resident responsible for?
If a service technician is called by the tenant for the following issues, the cost of service will be billed to the tenant directly by the applicable technician. We, as management, will not schedule the following service requests, but provide reputable recommendations for the following issues:
- Changing of appliance filters
- Changing light bulbs
- Smoke detector battery changes
- Changing air filters
- Clogged toilets
- Slow draining drains
- Broken door handles
- Damaged drywall
- Scuffed paint
- Broken blinds
- Washer/dryer issues
- Repairs to appliances not provided by management
When will my maintenance request be addressed?
Non-emergencies will be repaired within 10 days. If there has been no response within 5 days of submitting the request, it is appropriate to call the Asset Manager. We Are At The Mercy Of Service Technician’s Schedules! While we do receive preferential treatment from service providers due to the volume of work we provide them, we cannot control the operating hours of HVAC techs, electricians, plumbers, etc. We are not electricians/plumbers/HVAC techs, but we will do our best to get someone out to service an emergency as quickly as possible, though it is likely that it could be the beginning of the week before one could get out to it.
Who do I contact in an emergency?
If immediate risk to safety, health, or significant property damage is present, call the emergency maintenance number (859) 487-5657 after calling 911 (if needed).